Privacy Policy


PRIVACY POLICIES


Your privacy is important to us. NORVO HOTELERÍA Y TURISMO, S.L. and its For You Hostels brand as the responsible parties for this website, wishes to offer you the greatest legal guarantees in relation to your privacy and to explain to you, with the greatest possible clarity and transparency, everything that consents to the processing of personal information within this website. This privacy policy has been last updated on 30/09/2019.


This Privacy Policy will only be valid for personal data obtained on the Website, and will not be applicable to information collected by third parties on other websites, even if these are linked to the Website.


NORVO HOTELERÍA Y TURISMO, S.L..and its brand For You Hostels has adapted this website to the requirements of the Organic Law 15/1999, of 13th December, on the Protection of Personal Data (LOPD), and to the Royal Decree 1720/2007, of 21st December, known as the Regulations for the development of the LOPD. It also complies with Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of individuals (RGPD), as well as Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE).



 

 Who is responsible for your data?


·         Company Name: NORVO HOTELERÍA Y TURISMO, S.L..and its brand For You Hostels CIF: B-71305452


·         Contact details: E-mail: managersevilla@foryouhostels.com Telephone: 683655334


·         Registered office: C/Serrano, 6 1-3; 28001 Madrid.Cómo hemos obtenido tus datos?



 

The personal data that we treat in NORVO HOTELERÍA Y TURISMO, S.L. and its brand For You Hostels come from:


·         Contact form


·         Newsletter subscription form


·         Comments from our blog


·         Resume management, if you send us your Cv spontaneously and voluntarily.



 

For what purpose do we process your personal data?


At NORVO HOTELERÍA Y TURISMO, S.L. and its brand For You Hostels we treat the information provided by interested parties with the following purposes:


Contact. To contact you, either by telephone or e-mail, or to answer the questions you ask us through our website. In all cases we will use your email address to respond.


Subscription to our Newsletter or blog. We request the following personal data: Email, as minimum data to manage the list of subscriptions, send newsletters, promotions and special offers, provided by the user when making the subscription. The electronic bulletins or newsletters are managed by NORVO HOTELERÍA Y TURISMO, S.L. and its brand For You Hostels, informing you that we work with The Rocket Science Group LLC (MailChimp) which has its servers hosted in the USA and therefore your personal data will be transferred internationally to this country. The Rocket Science Group LLC complies with international data transfer agreements and is adhered to Privacy Shield which guarantees that your data is processed in accordance with European data protection requirements. By subscribing, you accept and consent to have your data stored by this platform, based in the USA, in order to manage the sending of the relevant newsletters. We also use the services of MDirector, located in Spain.


Comments from our blog - To be able to publish your comments once they have been moderated, as well as to manage them, to carry out statistics, to automatically receive the articles published and to answer the questions raised without sending additional or advertising information.


Curriculum Vitae management. Your personal details and curriculum will be used for this purpose, contacting you by the means that NORVO HOTELERÍA Y TURISMO, S.L. and its brand For You Hostels decide (e-mail, telephone, ordinary mail, etc).



 

There are other purposes for which we process your personal data:


To ensure compliance with the terms of use and applicable law. This may include the development of tools and algorithms that help this website to ensure the confidentiality of the personal data it collects.


To support and improve the services offered by this website.


We also collect other non-identifying data obtained through some cookies that are downloaded to the user's computer when he/she navigates this website, which we detail in the cookie policy.


To manage the social networks on which NORVO HOTELERÍA Y TURISMO, S.L. and its For You Hostels brand is present. The treatment of the data carried out on the people who become followers on the social networks of the official pages of NORVO HOTELERÍA Y TURISMO, S.L. and its For You Hostels brand, will be governed by this section. As well as those conditions of use, privacy policies and access regulations that belong to the social network in each case and accepted previously by the user. NORVO HOTELERÍA Y TURISMO, S.L. and its brand For You Hostels will treat your data with the aim of correctly managing your presence on the social network, informing you of our activities, products or services, as well as for any other purpose that the regulations of social networks allow.


In no case will we use the profiles of followers in social networks to send advertising on an individual basis.


NORVO HOTELERÍA Y TURISMO, S.L. and its brand For You Hostels do not sell, rent or give away personal data that can identify the user, nor will it do so in the future, to third parties without prior consent.


Accuracy and veracity of data


As a user, you are solely responsible for the veracity and correctness of the data you send us, exonerating NORVO HOTELERÍA Y TURISMO, S.L. and its For You Hostels brand from any responsibility in this regard. The user guarantees and is responsible, in any case, for the accuracy, validity and authenticity of the personal details provided, undertaking to keep them duly updated.


Acceptance and consent


The user declares that he/she has been informed of the conditions regarding the protection of personal data, accepting and consenting to the processing of such data by NORVO HOTELERÍA Y TURISMO, S.L. and its For You Hostels brand in the manner and for the purposes indicated in this privacy policy.


The fact that you do not enter the personal data that appears on the forms as obligatory may result in our not being able to attend to your request.



 

Commercial mail


In accordance with the LSSICE, NORVO HOTELERÍA Y TURISMO, S.L. and its For You Hostels brand does not engage in SPAM, and therefore does not send commercial e-mails by electronic means that have not been previously requested or authorised by the User. Consequently, in each of the forms on the website, the user has the possibility of giving their express consent to receive the newsletter, whose communication will be duly identified, regardless of the commercial information requested.


How long will we keep your data?


If you are a client of NORVO HOTELERÍA Y TURISMO, S.L. and its For You Hostels brand, your details will be kept for the duration of the contractual relationship. If they have been collected for your subscription, they will be kept until you cancel or delete the service, or if they have been provided through our contact form or the contact email, when the reason for it ends. If you have sent us your CV spontaneously to our email, we will keep it for a maximum of 12 months.


Once the contract has expired, NORVO HOTELERÍA Y TURISMO, S.L. and its For You Hostels brand will keep your personal data blocked for the legal period of limitation. Once the legal limitation periods have passed, we will destroy your data.


2. What is the legitimacy for the processing of your data?


The legal basis for the processing of your data is your consent, which is necessary for the provision of the services collected on our website and therefore such consent is requested.


The legal basis for the processing of subscribers' data is the sending of newsletters and commercial bulletins with the user's prior consent.


Revocability: The consent given for the treatment is revocable at any time by communicating it to NORVO HOTELERÍA Y TURISMO, S.L. and its brand For You Hostels in the terms established in this Policy for the exercise of rights. Under no circumstances shall this revocation be retroactive.


3. Navigation


When you browse the website, we may collect non-identifiable data, which may include, IP addresses, geographic location (approximately), a record of how you use our services and sites, and other data that cannot be used to identify you. Non-identifying data also includes data related to your browsing habits through third party services detailed in the Cookies section.


We use this information to analyze trends, administer the site, track users' movements around the site and gather demographic information about our user base as a whole.



 


 

Data secrecy and security


NORVO HOTELERÍA Y TURISMO, S.L..and its brand For You Hostels are committed to using and processing the data included in the users' personal details, respecting their confidentiality and using them in accordance with the purpose of the same, as well as complying with its obligation to store them and adapt all measures to avoid their alteration, loss, processing or unauthorised access (such as the Https protocols we use), in accordance with the provisions of current data protection regulations.


NORVO HOTELERÍA Y TURISMO, S.L. and its brand For You Hostels cannot guarantee the absolute impregnability of the Internet network and therefore the violation of data through fraudulent access by third parties.


Confidentiality of processing


NORVO HOTELERÍA Y TURISMO, S.L. and its For You Hostels brand will ensure that any person who is authorised by our company to process the client or user data (including its staff, collaborators and providers) will be under the appropriate obligation of confidentiality (whether a contractual or legal duty).


Response to a security incident


Upon becoming aware of a Security Incident, NORVO HOTELERÍA Y TURISMO, S.L. and its For You Hostels brand shall notify the Client or User without undue delay and shall provide timely information related to the Security Incident as it becomes known or when reasonably requested by the Client or User.


To which recipients will your information be communicated?


The NORVO HOTELERÍA Y TURISMO, S.L. website and its For You Hostels brand may provide access to other websites, including official profiles of NORVO HOTELERÍA Y TURISMO, S.L. and its For You Hostels brand on social networks, informing you that by clicking on such links you will be redirected to a page for which NORVO HOTELERÍA Y TURISMO, S.L. and its For You Hostels brand is not responsible. You should be aware that the owners of these websites outside NORVO HOTELERÍA Y TURISMO, S.L. and its For You Hostels brand may collect, use or transfer your Personal Data under different conditions and terms, and we recommend that when you contact one of these websites, you inform yourself of their privacy policy, conditions of general use or the use that they may make of their cookies, as we cannot control the way in which these websites use the personal information that you disclose.


NORVO HOTELERÍA Y TURISMO, S.L. and its brand For You Hostels, informs you that it will carry out orders for treatment from third parties in accordance with the RGPD, requiring the person in charge to comply with all data protection guarantees. All utilities offered by third parties are strictly necessary for the development of our services and have been selected in compliance with the rights we preserve in this website.


The following companies will have access to the personal information needed to perform their functions as data processors, but may not use it for other purposes. In addition, they must treat personal information in accordance with this Privacy Policy and applicable data protection legislation.


Hosting: Dinahosting , more information- https://dinahosting.com .


Dinahosting treats the data with the purpose of providing hosting and web maintenance services to NORVO HOTELERÍA Y TURISMO, S.L. and its brand For You Hostels


Email marketing: We work with different email marketing platforms to send newsletters, segment audiences and carry out promotional campaigns:


1. The Rocket Science Group LLC (MailChimp ), with address in USA adhered to Privacy Shield .


2. MDirector, who treats the data with the purpose of carrying out their email marketing management services to NORVO HOTELERÍA Y TURISMO, S.L. and its brand For You Hostels


3.            Active Campaign -https://www.activecampaign.com



 

Analysis services:


Google Analytics: a web analytics service provided by Google, Inc. a Delaware company headquartered at 1600 Amphitheatre Parkway, Mountain View, California, CA 94043, United States ("Google").


Google Analytics uses "cookies", which are text files placed on your computer, to help NORVO HOTELERÍA Y TURISMO, S.L. and its For You Hostels brand to analyse the use made of the website by users.  The information generated by the cookie about your use of foryouhostels.es (including your IP address) will be transmitted to and stored by Google on servers in the United States.


Bing Ads: A service that allows us to analyze the navigation data to improve and optimize our campaigns and to show the correct message to the customer.


Smartlook: This app also allows us to analyse users' browsing habits.  It is a screen recording app for web users.  It records users' browsing, browsing time and obtains IP addresses to know the approximate position, type of browser and device used.  This app also allows the analysis of users' browsing habits. https://www.smartlook.com/es


Other third party services we use that process personal data:


Ecommerce platform: Prestashop and Ofisoft.


What are your rights when you provide us with your data?


You can exercise your rights under the RGPD free of charge:


o The right to request access to personal data relating to the data subject,


o Right to request correction or deletion,


o Right to request limitation of treatment.  You may request the limitation of the processing of your data:


When the accuracy of the personal data is challenged


For as long as it allows the person in charge to verify the accuracy of these,


Where the processing is unlawful and the data subject opposes the deletion of the personal data


Where the controller no longer needs the personal data for the purposes of the processing, but the data subject needs them for the purpose of lodging a complaint, etc.


o Right to object to the processing,


o Right to data portability


Likewise, you have the right to withdraw your consent, assuming such withdrawal of your services, since it legitimizes us to process your data.


You can exercise your rights by any means that allows you to prove the sending and receipt of your request.  The request should be addressed to NORVO HOTELERÍA Y TURISMO, S.L. and its brand For You Hostels, through the data included in the section "Responsible for processing" or to the account, managersevilla@foryouhostels.es, indicating the reference "Data Protection".  The application must include: Name, surname and a photocopy of your ID card, a request in which your request is specified and an address for notification purposes.


The interested parties will also have the right to effective judicial protection and to file a complaint with the control authority, in this case, the Spanish Data Protection Agency (www.aepd.es), if they consider that the processing of personal data concerning them infringes the Regulation.



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